Stephanie's Portfolio

How It works

Designed with simplicity and efficiency in mind, the app automatically updates schedules, sends notifications, and offers easy access to trading or bidding on open flights. Booking days off is as simple as a few taps, and managing your entire schedule has never been more intuitive. By streamlining these tasks, our app not only saves time and energy but also elevates the entire work experience, ultimately boosting job satisfaction.

The app allows users to access their flight roasters anytime and anywhere, even when offline. It enables a seamless integration with external calendars for easy schedule management.

It also includes features for sharing roasters, connecting with colleagues during layovers, and facilitating shift swaps and trade requests all in the palm of the hands.

The app allows users to access their flight roasters anytime and anywhere, even when offline. It enables a seamless integration with external calendars for easy schedule management.

It also includes features for sharing roasters, connecting with colleagues during layovers, and facilitating shift swaps and trade requests all in the palm of the hands.

How Might we develop
An all-in-one solution For
the aviation community
to efficiently manage their
shifts and ensure a seamless
user experience?

How Might we develop An all-in-one solution For the aviation community
to efficiently manage their shifts and ensure a seamless user experience?

How Might we develop
An all-in-one solution For
the aviation community
to efficiently manage their
shifts and ensure a seamless
user experience?

Personas

Based on our research our two primary personas were:

The Busy Traveler and The Traveling Parents

Based on our research our two primary personas were:

The Busy Traveler and The Traveling Parents

Pain points

Multiple Management Platforms

Using different platforms
to access information (ex. swapping pairings or requesting time-off) can
be very time-consuming, making it difficult for crew members to plan their life.

Multiple Management Platforms

Using different platforms to access information (ex. swapping pairings
or requesting time-off) can be very time-consuming, making it difficult
for crew members to plan their life.

Multiple Management Platforms

Using different platforms to access information (ex. swapping pairings
or requesting time-off) can be very time-consuming, making it difficult
for crew members to plan their life.

Lack of Real-Time
Updates

It can be challenging to stay informed about any changes or updates to
flight schedules in real-time. Manually calling crew sked for acknowledgement of updates often leads to confusion and are more prone to errors.

Lack of Real-Time Updates

It can be challenging to stay informed about any changes or updates to flight schedules in real-time. Manually calling crew sked for acknowledgement of updates often leads to confusion and are more prone to errors.

Communication
Challenges

Coordinating with crew members, especially during layovers or shift trading
can be cumbersome. Relying heavily on manual methods like emails or facebook messages can lead to delays and miscommunication.

Communication Challenges

Coordinating with crew members, especially during layovers or shift trading can be cumbersome. Relying heavily on manual methods like emails or facebook messages can lead to delays and miscommunication.

Communication Challenges

Coordinating with crew members, especially during layovers or shift trading can be cumbersome. Relying heavily on manual methods like emails or facebook messages can lead to delays and miscommunication.

Limited Access to Information

Accessing important information such as crew’s duty day, block hours, flight details, flight briefings, hotel accommodations, and crew contact details may not be easily accessible when needed, especially while on the go.

Limited Access to Information

Accessing important information
such as crew’s duty day, block hours, flight details, flight briefings, hotel accommodations, and crew contact details may not be easily accessible
when needed, especially while on the go.

Limited Access to Information

Accessing important information
such as crew’s duty day, block hours, flight details, flight briefings, hotel accommodations, and crew contact details may not be easily accessible
when needed, especially while on the go.

Insufficient Schedule Management

Flight schedules are often complex and subject to frequent changes. Allowing crew members to know how much hours they have worked can prevent them from extending past their duty day.

Research Plan

Two flight attendants from different airlines have been interviewed to gain insights into the needs and pain points of flight crews following the COVID-19 pandemic.

Before concept development, I audited the current competitors in the market to understand what is currently available – their content and app features, navigation system, user journey, accessibility, and

visual design. We began by empathizing and understanding the air crew members pain points.
Based on the interview, here are the five pain points:

THe problem and goal

THe problem
and goal

Airline pilots and flight attendants face challenges
in efficiently managing their flight schedules, communicating with crew members, and coordinating trade requests all on one platform. Existing solutions often lack a comprehensive set of features and fail
to provide a seamless and user-friendly experience.
The current system still uses web browser for air crew members to trade shifts.

The app is designed to address the pain points by offering a centralized platform that combines schedule management, communication tools, real-time updates, and shift coordination functionalities.

The aim is to improve the overall work experience for the aviation community, ensuring smooth operations while facilitating better communication among crew members.

Airline pilots and flight attendants face challenges in efficiently managing their flight schedules, communicating with crew members, and coordinating trade requests all on one platform. Existing solutions often lack a comprehensive set of features and fail to provide a seamless and user-friendly experience. The current system still uses web browser for air crew members to trade shifts.

The app is designed to address the pain points by offering a centralized platform that combines schedule management, communication tools, real-time updates, and shift coordination functionalities.

The aim is to improve the overall work experience for the aviation community, ensuring smooth operations while facilitating better communication among crew members.

Overview

The app is a comprehensive mobile application
designed for airline pilots and flight attendants,
providing them with a convenient and centralized
platform to manage their flight schedules, enhance
communication within aviation community, and
optimize their work experience.

The app is a comprehensive mobile application designed for airline pilots and flight attendants, providing them with a convenient and centralized platform to manage their flight schedules, enhance communication within aviation community, and optimize their work experience.

Crewpanion

ux/ui design, user research